Terms of Use

You must be at least 13 years of age to create an account or use HelloChoose. By using the service, you represent that you meet this requirement. If you are under 18, you may only buy tokens with the permission of a parent or legal guardian.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Provide accurate information when registering. Display names are public, must be unique, and must follow the acceptable use rules below; you can change yours from your account page.

You agree not to use HelloChoose to:

• Post polls, comments, display names, or other content that is unlawful, harassing, hateful, sexually explicit, or contains profanity.
• Upload images you do not have the right to share, or that infringe someone else’s rights.
• Attempt to manipulate votes, circumvent duplicate-vote protections (for example by clearing cookies or switching browsers to vote again), or disrupt the service.
• Get around limits on poll creation, voting, or uploads, for example by using multiple accounts, networks, or automated tools.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Submit false or abusive reports.

Uploaded photos are checked automatically, and image uploads may be disabled on accounts whose photos repeatedly fail that check. We may remove content or suspend or terminate accounts that violate these Terms, at our discretion.

If you think a poll breaks these Terms, you can report it from the poll’s page while signed in. Our moderators review reports and may keep the poll or remove it. A reported poll stays visible until a moderator acts on it, and its creator is not told who reported it. We limit how many polls each account can report in a day, and reporting the same poll more than once does not count twice.

You retain ownership of the questions, descriptions, photos, and comments you submit. By posting content on HelloChoose, you grant us a non-exclusive, worldwide, royalty-free license to host, display, and distribute that content as needed to operate the service.

• Public polls appear in the feed. Private polls do not, but anyone with a private poll’s link can see it and vote on it.
• Polls can be single-choice or ranked. On a ranked poll, voters put the options in order and the results combine everyone’s rankings, so the winner may not be the option with the most first choices.
• Polls created while signed in stay open for voting until you close them. Closing a poll is permanent: it can’t be reopened. Polls created without an account close automatically 7 days after they are created. A closed poll stays up with its final results until it is deleted.
• Text polls are free. Photo polls require an account and are limited, and some cost tokens. The current cost is always shown before you confirm.
• We limit how many polls can be created and how many votes can be cast from one network in a given period. We may change these limits, features, and costs at any time.

You can create text polls and vote without an account. Creating a poll or voting without an account may first require a quick automated bot check.

A poll you create without an account can only be managed (deleted, or having a comment pinned) from the browser you created it in, using a key saved in that browser. If that key is lost, for example because you cleared your browser’s site data, used a private window, or switched devices, you can no longer manage the poll, and we cannot restore that access or confirm you created it. Photo polls, comments, likes, saving polls, and reporting polls require an account.

• Tokens are a virtual item for use on HelloChoose only, currently for creating photo polls. They have no cash value, cannot be exchanged for money, and cannot be transferred, sold, or gifted to another account.
• You may buy token packs at the prices shown at checkout, in US dollars. Payments are processed by Stripe, and its terms also apply to your payment.
• Tokens are added to your account once your payment is confirmed, usually within seconds. When you buy tokens, you ask us to deliver them immediately.
• If your account is suspended or terminated for violating these Terms, or deleted at your request, any unused tokens are forfeited.

• All purchases are final and tokens are non-refundable, except where required by law.
• Once your tokens are delivered, you can no longer cancel your order. This includes the 14-day right to cancel that buyers in the UK and EU would otherwise have: you agree to give it up when you tick the box before checkout.
• Tokens you spent on a poll are not refunded if it is later closed or deleted, whether by you or by our moderators, and unused tokens forfeited when an account is closed are not refunded.
• If you were charged in error or your tokens never arrived, contact us at support@hellochoose.com within 30 days and we will fix it.
• If a payment is reversed or refunded, we may remove the tokens it bought from your account.

You may stop using HelloChoose and request deletion of your account at any time. We may suspend or terminate your access if you violate these Terms.

HelloChoose is provided “as is” without warranties of any kind. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the service.

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above. Continued use of HelloChoose after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at support@hellochoose.com.